Mahmoud Mostafa Elfrrash
IT Manager, ERP Expert, Software Engineer
Mahmoud.alfrash@gmail.com
LinkedIn |
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Mahmoudelfrrash.site
Riyadh, Saudi Arabia
Personal Information
Marital status: Married
Nationality: Egyptian
Date of birth: 21/10/1988
Objective
To acquire a proper work in the field of Information Technology, and to obtain a challenging job wherein my skills can be fully utilized.
Education
Bachelor of Accounting (09/2005 - 04/2009)
Faculty of Commerce Tanta university
(Good)
SKILLS
TECHNICAL SKILLS
- Operating Systems ( Windows - Mac - Linux )
- Cloud Computing ( Azure - AWS - Google )
- Power BI Business Intelligence development
- ERP Administration ( Odoo - Foodics - SAP)
- MS Office ( Excel - Word - etc. ) (Expert)
- VPN , Active Directory
- Software, Hardware and Network troubleshooting
- Problem Solving , Network Engineer
MANAGERIAL AND SOFT SKILLS
- Effective Presentations.
- Leader / Responsible / Member character.
LANGUAGES SKILLS
- Arabic Excellent (Native).
- English (Very Good).
Projects
- Successful ERP implementation and data migration (Odoo)
(Danat Alaryaf Co)
- Successful ERP implementation and data migration (Microsoft Nav2017)
(Amohamza Seafood Co.)
Certification
- Odoo 17 Functional Certification - Date: 25/09/2024
(Odoo - Belgium)
- AmoHamza Experience Certificate
(Riyadh - Saudi Arabia)
- Alwalan Technology Experience Certificate
(Riyadh - Saudi Arabia)
- Avaya IP Office Call Center Workshop Certificate
(Avaya)
Work Experience
Octobar 2023 - Current
Danat Al-Aryaf Company (Pastries and Sweets)
(30+ Branches)
(Riyadh, Saudi Arabia)
IT Specialist & ERP Admin – Full-time
Responsibilities:
- ERP implementation and data migration (Odoo).
- ERP Administrator for Odoo, Foodics, Kaso (ERP System).
- Work on linking the branches to each other through the network
- IT Project Management for all 31 Danat Alaryaf Branches (Cables, CCTV, Connections, Servers configurations and Software Installation).
- Opening of ( 8 ) branches during the working period
- Managing and reporting on allocation of IT budget to ensure optimal resource utilization.
- Troubleshooting and maintaining all PCs, servers, and CCTV.
- Ensure on-site and remote installation, repair, maintenance and test tasks of IT Accessories & Software.
- Installed new Hardware, PC and printer’s equipment and trained operators and routine maintenance protocols to end users.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in IT & Network systems.
- Performed annual service visits and completed preventative maintenance on all IT systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided telephone support to customers by determining the cause of the issue and explaining the most effective solution.
- Reviewed all aspects of the job upon completion to alleviate equipment failure and prevent callbacks.
- Properly completed work reports for each field visit.
June 2013 - Octobar 2023
Amohamza Seafood Co
(Riyadh, Saudi Arabia)
Technical Support & ERP Supervisor - Full-time
Responsibilities:
- IT Project Management for all 12 Amohamza Branches (Cables , CCTV , Connections, Servers configurations and Software Installation).
- Training storekeepers on Microsoft Dynamics NAV (Stores Module).
- Training accountants on Microsoft Dynamics NAV (Finance Module).
- Training HR on our HR APP.
- Data analysis reports for the finance department in Excel and SQL.
- CCTV Setup and Support AVAYA System Support and Administration.
- Troubleshooting and maintaining all PCs, servers, and CCTV.
- Domain administration VPN between all branches over Draytek administration.
- Implanting and supporting all apps for all branches.
- Opening of ( 5 ) branches during the working period.
June 2010 - March 2013
Alwalan Technology Co
(Riyadh, Saudi Arabia)
Application Trainer & Technical Support - Full-time
Responsibilities:
- Training the users to use the applications provided by the Accounting App, Stores App, POS App, Restaurants App, and Pharmacy App.
- Implementing the apps for many customers.
- Hand over the applications after all procedures are done.
- Database troubleshooting (SQL Server).
- Technical support and troubleshooting.
- Hardware and software installation, configuration, and maintenance.
- Network troubleshooting, including TCP/IP, DNS, DHCP, and VPN.
- Audio and video conferencing systems (Zoom, Skype for Business).
- Microsoft Windows operating systems and Microsoft Office Suite.
- Training program development and delivery .